Shipping policy

SHIPPING POLICY

Clear. Transparent. Customer-Focused.

1. GENERAL TERMS

By placing an order with ModHausZA (whether online, via message, or verbally), you acknowledge and accept the terms outlined in this Shipping Policy. These terms apply to all orders processed by ModHausZA.

2. LEAD TIME & DELIVERY TIME

Lead Time (Processing Time): 1–5 Business Days

Once an order is placed, our team processes, prepares, and quality-checks your items.

If an item is temporarily unavailable or requires production, it will be fulfilled on a first-come, first-served basis.

Delivery Time (Transit Time): 2–3 Weeks

After dispatch, deliveries typically take 2–3 weeks, depending on courier routes, customs clearance, and regional logistics.

If you require an updated estimate before ordering, please contact us for the most accurate timeline.

3. Shipping Fees & Methods

• Shipping or delivery methods may occasionally vary from what was selected at checkout if required for safety, packaging, or logistical reasons.

• In certain situations, additional delivery fees may apply to reflect true courier costs.

• Oversized or bulky items may require a commercial or accessible address suitable for freight or specialised handling.

4. DELIVERIES WITHIN SOUTH AFRICA

We deliver nationwide throughout South Africa.

For larger, fragile, or carbon fibre components, delivery may be the preferred method to ensure safe handling.

Delivery timeframes may vary based on courier availability, driver scheduling, and location.

Although typical delivery is 2–3 weeks, remote areas may experience slight delays.

If you have a time-sensitive requirement, please contact us before placing your order.

5. DAMAGED ITEMS AND LOST PACKAGES

ModHausZA follows strict procedures to ensure safe packaging and secure handling of all orders.

However, once parcels leave our facility, they are handled by third-party couriers.

 

If your parcel arrives damaged:

• Inspect the parcel at the time of delivery.

• If damage is visible, ask the driver to record the damage immediately, take photos, and reject the parcel.

• Claims for damage cannot be accepted once the parcel has been delivered and signed for.

If your parcel is lost in transit:

• Contact us immediately.

• We will open an investigation with the courier and assist you through the resolution process.

• Replacement or refund outcomes depend on the courier’s official findings.

What ModHausZA does NOT cover:

• Theft after the parcel has been delivered

• Items marked as delivered but not collected by the customer

• Damage discovered after delivery has already been accepted

• Loss or damage caused by third-party installers (e.g., body shops)

• Failure to check goods upon delivery

 

If a body shop or another representative is receiving the parcel for you, they are responsible for inspecting it on the spot at the time of delivery.

6. CUSTOMER RESPONSIBILITY

Once a package has been delivered and accepted, customers are responsible for ensuring it is stored safely and securely.

Please make proper arrangements if you will not be home for delivery.

POLICY ALIGNMENT

This Shipping Policy aligns with all ModHausZA service, delivery, warranty, and return terms to maintain clarity and transparency for all customers.