Privacy policy

1. INTRODUCTION

At ModhausZA, your privacy is a cornerstone of our brand integrity. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By engaging with our store, you trust us with your data - and we take that responsibility seriously. Your information is handled with care, security, and respect at every step.

 

2. INFORMATION WE COLLECT

We collect only what’s necessary to process your orders and enhance your experience. This may include:

• Personal Information: name, billing and shipping address, contact number, and email address.

• Order Information: products purchased, payment confirmation, and delivery details.

• Payment Information: processed securely through our e-commerce systems - we never store or view your full payment card details.

• Device & Analytics Data: IP address, browser type, and cookies to improve website performance.

• Marketing Preferences: data provided when subscribing to newsletters or promotional updates.

 

3. HOW WE USE YOUR INFORMATION

Your information helps us deliver a seamless Modhaus experience. It may be used to:

• Process and fulfil orders.

• Provide order updates and respond to inquiries.

• Improve our website and customer journey.

• Send promotions or updates (only with your consent).

• Ensure transaction security and prevent fraud.

 

4. SHARING YOUR INFORMATION

We only share your information with trusted service partners who assist in fulfilling orders, processing secure payments, and managing logistics.

These partners operate under strict confidentiality agreements and are required to uphold the same level of data protection that we do. Your information is never sold, rented, or misused.

 

5. COOKIES

Cookies help us personalise your experience. We may use:

• Essential Cookies: for website functionality (cart, login, checkout).

• Performance Cookies: to track traffic and improve performance.

• Marketing Cookies: to show relevant promotions (if consented).

You may disable cookies in your browser at any time, though certain features may not function as intended.

6. DATA RETENTION

We keep your information only for as long as necessary to fulfill its purpose:

• Order and transaction data for accounting and operational needs.

• Marketing data until you unsubscribe or request deletion.

• You may request data removal or correction at any time.

 

7. DATA SECURITY

We use secure servers, encryption technologies, and limited data access protocols to protect your information. While no online system is completely invulnerable, we maintain the highest possible standards of digital security.

8. YOUR RIGHTS

You have full control over your personal information. You may:

• Request access to, or deletion of, your data.

• Correct or update your personal details.

• Opt out of promotional emails at any time.

To make a request, contact us at modhaus.za@gmail.com.

9. THIRD PARTY LINKS

Our website may include links to other platforms, such as social media or logistics partners.

We are not responsible for the content or privacy practices of those external sites.

 

10. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect operational or regulatory changes. Any updates will be published on this page with a new “Last Updated” date.

 

11. CONTACT US

For questions or privacy-related concerns, please contact us at:

📩 modhaus.za@gmail.com

- or via any of our social media channels.